1. Introduction
Zilgrow Solutions LLP (“Zilgrow,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our websites, enquire about our programs, register for courses, purchase educational products, attend live sessions, or otherwise interact with our services.
This policy applies to:
It applies to visitors, prospective learners, registered users, course buyers, and other individuals who interact with Zilgrow.
2. Who We Are
For privacy-related questions, requests, or complaints, please contact us using the email address above.
3. Personal Information We Collect
The information we collect depends on how you interact with Zilgrow.
3.1 Identity and contact information
We may collect your name, email address, telephone number, WhatsApp number, and other contact details you voluntarily provide.
3.2 Enquiry and registration information
If you enquire about our programs or register for a webinar, workshop, course, or other service, we may collect your enquiry details, professional role, registration information, preferences, communications, and information needed to respond to your request.
3.3 Purchase, billing, and tax information
When you purchase a paid product or service, we may collect transaction records, billing address, billing country, invoice details, and information needed to administer the purchase.
Where necessary for invoicing, verification, tax compliance, or another legitimate business or legal purpose, we may also collect government-issued identification or tax-related information from course buyers.
We do not routinely collect government identification or tax information from people who only enquire about our courses and have not purchased a product or service.
Payment card and other payment credentials may be processed by our payment provider. We do not claim to store full payment credentials ourselves unless this is specifically disclosed for the relevant service.
3.4 Learning and participation information
When you enrol in our learning programs, we may collect information about your course enrolment, progress, attendance, participation, completed activities, assessments where applicable, and interactions with learning materials.
3.5 Communications and support
We may retain communications you send us, including emails, support requests, feedback, and other correspondence needed to respond to you and maintain relevant business records.
3.6 Technical, device, and usage information
When you visit our websites or use our online services, we and our service providers may collect information such as:
- IP address and approximate location derived from technical information;
- browser type, operating system, and device information;
- pages visited, referring pages, and navigation patterns;
- interactions with website elements, forms, and content;
- timestamps, session information, and technical logs; and
- cookie identifiers, analytics identifiers, and advertising-related identifiers.
The information collected depends on your device, settings, consent choices, and the technologies enabled on the relevant website.
3.7 Information from third parties
We may receive information from payment providers, learning platforms, analytics providers, advertising platforms, and other service providers where necessary to deliver our services, measure performance, process transactions, prevent fraud, or comply with legal obligations.
4. How We Use Personal Information
We may use personal information for the following purposes:
- Enquiries and communication: responding to enquiries, providing information about programs, and managing requests.
- Course delivery: creating and managing enrolments, providing access to learning materials, organising live sessions, and supporting learners.
- Payments and administration: processing purchases, issuing invoices, maintaining transaction records, and addressing payment-related questions.
- Tax and legal compliance: maintaining records and meeting applicable legal, accounting, tax, and regulatory obligations.
- Customer support: responding to concerns, resolving disputes, and improving the learner experience.
- Website operations and security: maintaining functionality, preventing misuse, protecting accounts, and diagnosing technical issues.
- Analytics and improvement: understanding website usage, evaluating engagement, and improving our services and content.
- Marketing and advertising: communicating about relevant programs and measuring the performance of marketing campaigns, subject to applicable law and your preferences.
- Business administration: maintaining internal records, managing our operations, and protecting our legal rights.
We aim to use personal information only for purposes that are relevant to our relationship with you and permitted by applicable law.
5. Legal Grounds for Processing
Depending on the applicable law and circumstances, we may rely on one or more of the following grounds to process personal information:
- Your consent.
- Taking steps at your request before entering into a contract or performing a contract with you.
- Compliance with a legal obligation.
- Legitimate interests, where recognised by applicable law and where those interests are not overridden by your rights.
- Other lawful grounds permitted by the relevant jurisdiction.
Where we rely on consent, you may withdraw it, subject to applicable law. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Where processing is necessary to provide a service or meet a legal obligation, choosing not to provide certain information may mean we cannot complete a purchase, enrolment, invoice, or other requested service.
6. Cookies, Analytics, and Advertising Technologies
Zilgrow uses cookies and similar technologies to operate its websites, understand visitor behaviour, measure performance, and evaluate marketing activities.
Depending on the website and configuration, these technologies may include:
- Google Analytics 4 (GA4);
- Google Tag Manager and Google tags;
- Meta Pixel;
- LinkedIn Insight Tag; and
- event-tracking technologies used to understand website interactions.
These technologies may collect information about pages visited, clicks, website events, referral sources, browser and device characteristics, and advertising or analytics identifiers.
6.1 Types of technologies
We may use:
- Essential technologies needed for website functionality, security, or services you request.
- Analytics technologies used to understand website usage and performance.
- Advertising technologies used to measure campaigns, build audiences, or support relevant advertising.
6.2 Consent and preferences
Where required by applicable law, we will seek consent before enabling non-essential cookies or similar technologies. Where consent is required, users should be able to decline non-essential technologies and withdraw or change their choices through an available cookie preference mechanism.
The use of a technology, and whether consent is required, depends on its purpose, configuration, and the applicable law.
6.3 Cookie duration
Cookie lifetimes vary according to their purpose, provider, and configuration. A cookie’s lifetime is not necessarily the same as the period for which analytics information is retained by the provider.
We aim to use appropriate retention settings and review our use of these technologies as needed.
You may also manage cookies through your browser settings. Blocking certain cookies may affect website functionality.
8. Third-Party Providers and Their Policies
We rely on third-party providers to support our websites, learning platform, payments, communications, analytics, and advertising.
These providers may process information under their own privacy policies, service terms, data-processing terms, and other applicable arrangements.
Zilgrow has not independently obtained or verified all relevant data-processing documentation, processing locations, or subcontractor arrangements for every provider, including Hostinger and Nrich Learning. We therefore do not represent that every provider arrangement has been independently audited or verified.
A provider’s published privacy policy does not, by itself, establish the precise storage location, all subprocessors involved, or the full contractual arrangements applicable to Zilgrow’s account.
We will take reasonable steps to review and manage provider relationships and address applicable privacy and contractual requirements.
Third-party services may also have their own privacy practices when you visit their websites or use their platforms. We encourage you to review the relevant provider’s privacy information.
9. International Processing and Transfers
Zilgrow is based in India and serves individuals in multiple countries. Because we use third-party service providers, personal information may be processed or accessed outside the country where you reside.
The countries involved may depend on the provider, the service used, the configuration of the account, and the provider’s subcontractors.
We have not independently verified the complete international data flows of every provider. Accordingly, we do not claim that all personal information is stored exclusively in India or that all processing takes place in a particular country.
Where applicable law requires specific safeguards, contractual arrangements, consent, or other measures for an international transfer, we will take the steps required by that law.
10. Data Retention
We aim to retain personal information only for as long as reasonably necessary for the purposes for which it was collected, taking account of legal requirements, business needs, security, and dispute resolution.
General Practice: For many operational records, our general retention approach is approximately 30 days to 6 months, depending on the data type and purpose. This is a general practice, not a guarantee that every category of information will be deleted within that period.
Different categories may require different retention periods:
- Enquiries and prospective customer records: retained for the period reasonably needed to respond, manage follow-up, and maintain relevant records.
- Course and learner records: retained while needed to provide access, manage enrolment, support learning, and maintain relevant educational or business records.
- Purchase, invoice, accounting, and tax records: retained for the periods required by applicable law or reasonably needed for financial administration.
- Support and communication records: retained as needed to resolve issues, maintain continuity, and address disputes.
- Marketing preferences and consent records: retained as needed to respect preferences and demonstrate compliance.
- Analytics and advertising information: subject to the relevant tool settings, provider arrangements, and applicable law.
- Security and technical logs: retained for a period appropriate to operational security, investigation, and legal requirements.
When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal obligations and legitimate retention requirements.
11. Data Security
We take reasonable measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Depending on the information and systems involved, these measures may include access restrictions, account controls, secure service configurations, and reliance on service providers’ security measures.
No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot promise absolute security.
If a personal data breach occurs, we will assess the incident and take the notifications and remedial steps required by applicable law.
12. Your Privacy Rights
Your rights depend on the law applicable to your location, the nature of the information, and the circumstances of the processing.
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information.
- Withdraw consent where processing relies on consent.
- Object to certain processing or request restrictions.
- Request a copy of certain information in a portable format.
- Opt out of certain direct marketing communications.
- Opt out of certain sales, sharing, or targeted advertising activities where the relevant law provides that right.
- Lodge a complaint with a competent privacy regulator.
These rights are not absolute. We may need to retain or process certain information to meet legal obligations, complete a transaction, protect rights, or rely on another lawful basis.
How to submit a request
Email contact@zilgrow.com with the subject line “Privacy Request.” Please explain your request and identify the Zilgrow service concerned.
We may need to verify your identity or request additional information before responding. We aim to respond within the timeframe required by applicable law. Where permitted by law, an authorised representative may submit a request on your behalf, subject to appropriate verification.
We will not unlawfully discriminate against you for exercising a privacy right.
13. Country-Specific Information
Privacy laws apply according to their scope and conditions. The following information describes the principal frameworks potentially relevant to our operations; it is not a representation that every law applies to every user or transaction.
13.1 India
Zilgrow is based in India and will handle personal information in accordance with applicable Indian law, including relevant provisions of the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 as and when applicable and in force.
Depending on the applicable legal requirements and commencement provisions, individuals may have rights relating to notice, consent, access to information about processing, correction, erasure, grievance redressal, and other matters.
Where the law provides for a grievance mechanism or regulatory complaint, individuals may use the relevant process.
13.2 Singapore
Where Singapore’s Personal Data Protection Act 2012 (PDPA) applies, individuals may have rights and protections relating to access, correction, consent, withdrawal of consent, and other matters provided by that law.
Zilgrow will address applicable requirements relating to purpose, notification, protection, retention, transfers, and individual requests.
13.3 United Arab Emirates
Where the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data applies, Zilgrow will address the relevant requirements and rights under that law.
Separate regimes may apply in particular financial free zones or other jurisdictions, depending on the circumstances.
13.4 United Kingdom
Where applicable, Zilgrow will process personal information in accordance with relevant UK data protection and electronic communications laws, including the UK GDPR, Data Protection Act 2018, and Privacy and Electronic Communications Regulations (PECR), as amended or supplemented by applicable legislation.
Depending on the circumstances, individuals may have rights of access, rectification, erasure, restriction, objection, and data portability, as well as rights concerning consent and certain automated decisions.
Non-essential cookies and similar tracking technologies will be managed in accordance with applicable UK requirements.
Individuals may raise concerns with the UK Information Commissioner’s Office (ICO) where the relevant law permits.
13.5 United States
Privacy laws in the United States vary by state and may apply depending on the nature and scale of the business, the information processed, and other statutory thresholds.
Where applicable, state privacy laws may provide rights to access, correct, delete, obtain a portable copy of, or opt out of certain processing of personal information.
For California residents, where the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), applies, additional rights may include opting out of the sale or sharing of personal information, including certain disclosures for cross-context behavioural advertising.
Where required, Zilgrow will provide the applicable notices and opt-out mechanisms and honour recognised opt-out preference signals as required by law.
13.6 Canada
Where applicable, Zilgrow will address requirements under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.
Depending on the law, individuals may have rights to access personal information, request correction, and raise concerns about its handling.
Electronic marketing communications will also be handled in accordance with applicable Canadian anti-spam requirements.
13.7 Australia
Where applicable, Zilgrow will address requirements under Australia’s Privacy Act 1988 and the Australian Privacy Principles, including relevant obligations concerning collection, use, disclosure, security, access, correction, and cross-border disclosures.
The application of Australian privacy laws depends on statutory scope, including relevant business coverage and exceptions.
14. Marketing Communications
We may send information about courses, workshops, events, educational content, or other relevant offerings where permitted by law.
You can opt out of promotional emails by using the unsubscribe mechanism included in the message, where available, or by contacting contact@zilgrow.com.
Where applicable, marketing messages sent by email, SMS, or similar channels will comply with relevant consent, identification, and unsubscribe requirements.
Opting out of marketing does not necessarily stop essential service communications, such as purchase confirmations, account notices, course access information, or important administrative updates.
15. Children’s Privacy
Zilgrow’s services are intended for individuals aged 18 and above. We do not knowingly seek to collect personal information from children under 18 through our intended enrolment process.
If you believe a person under 18 has provided personal information to us, please contact contact@zilgrow.com so that we can review the matter and take appropriate action in accordance with applicable law.
16. Artificial Intelligence
Zilgrow uses artificial intelligence tools, including ChatGPT, Google Gemini, and Claude, for internal business activities such as research, planning, drafting, and productivity.
We do not intentionally upload customers’ or learners’ personal data or confidential user information to these tools for our internal activities.
If our practices change, we will assess the relevant privacy implications and update this policy where appropriate. We will take any additional steps required by applicable law before using personal information in AI systems.
17. Third-Party Websites and Platforms
Our websites, learning services, communications, or advertisements may contain links to third-party websites and platforms.
We do not control the privacy practices of independent third parties. When you visit or interact with those services, their own terms and privacy policies may apply.
We encourage you to review the privacy information provided by those third parties.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, provider arrangements, business practices, or legal requirements.
The “Last updated” date at the top of the policy indicates when it was most recently revised. Where required by applicable law, we will provide notice of material changes or obtain consent before implementing changes that require it.
19. Contact Us
For questions, concerns, privacy requests, or complaints relating to this Privacy Policy, contact:
Zilgrow Solutions LLP
28-578, Sai Baba Nagar, Shapur Nagar, Jeedimetla, Hyderabad 500055, India
Email: contact@zilgrow.com
Please include enough information for us to understand your request and identify the relevant service.